Patron Satisfaction Surveys
From Your Perceptions

Now, exclusively to Libraries and Cultural Heritage Institutions, BCR offers electronic data gathering and reporting tools and pre-tested questions and answers to help measure and maintain high levels of patron satisfaction.
Measure satisfaction at the point-of-service with easy to use and completely portable technology. As used by libraries and museums in California, Colorado, Pennsylvania, Ohio, Maryland, Massachusetts and NY, this service includes:

• Choices from Q&A covering topics such as satisfaction, collections, teens and demographics.
• Customization of the Q&A chosen to brand your library or CHI.
• A complete pre-loaded and tested survey on the rental survey units.
• The recommended # of survey units in two week increments.
• Downloading and reporting of responses.
• Benchmark of some questions against aggregate results from other participation BCR clients.

The same survey can be made available online from a link on your website to a secure hosted server and all responses combined into one report.

For more details:
Download Survey Product Sheet PDF.
Download iWANTIN PDF.