Updated or added items:

• Flash chat (PDF, Quick reference, 2007-09-25) — Updated the Current session section to illustrate the color of notes that patrons do not see.
• Offline Reports in Ask (PDF, Quick reference, 2007-09-25) — Updated the What is the scope? section to indicate that the reports contain transcripts with other libraries' patrons even if your library excludes them from question lists.
• Online Reports in Ask (PDF, Quick reference, 2007-09-25) — Updated the What is the scope? section to indicate that the reports contain transcripts with other libraries' patrons even if your library excludes them from question lists.
• Administrator setup guide (PDF, Booklet, 2007-09-25) — Updated page 2 bottom left and page 11 bottom to add a task to Exclude transcripts of chat sessions with other libraries' patrons. Updated page 6 Resolution codes section to update information about Followup by patron's library. Updated page 8 to add a link to the Chat quick reference for the task to Confirm that librarians are trained and ready. Updated page 10 to update the information and add an online help link for the task to Verify important profile information.
• Flash chat (Online help, 2007-09-23) — Updated Resolution Codes, Transcript Status, Question Lists, Descriptive Codes (Flash chat) to add information about resolution codes and question lists, including tips about which question lists to use to follow up on chat sessions and information about transcripts for other libraries' patrons that your library may exclude from question lists.
• Home module and My QuestionPoint page (Online help, 2007-09-23) — Updated Home module menus to include the new Cooperative Resources link for participants in the 24/7 Reference Cooperative. Updated Log on to QuestionPoint to include information about forgotten user IDs (authorizations).
• Administration module (Online help, 2007-09-23) — Added Include/exclude transcripts of our chat sessions with other libraries' patrons to describe a new feature.
• Profile and policy page module (Online help, 2007-09-23) — Added What profile information should every library provide? to describe the profile information that the QuestionPoint system needs from every library for general operation.

Have a question or comment about the documentation? Click the Comments? link on the Documentation page or send an email to Ken Thomas (thomask@oclc.org) on the QuestionPoint team.