1. Wrapped Text in Two-page Printouts
   The text in two-per-page printouts needs to be modified so that text does not wrap around in the printouts. (Some users are referring to this issue as the printouts being jumbled, scrunched, etc.) OCLC is working to make the printouts more user-friendly, and a fix is expected in February or March.
2. Issues Related to Browser Settings
   
   • After printing the first 100 requests, additional requests do not print
   • Automatic updating of pending to in process (Some users of IE 6.0 and IE 7.0 experience both of these issues)

   Users need to modify their browser settings so that they're able to download the full number of requests. First, close down all active applications (including Outlook, Word and all instances of Internet Explorer, etc.)

   Open your browser

   Select the following options:

   • Tools
   • Internet Options
   • Security
   • Internet
   • Custom level
   • Make sure that the settings are as illustrated below

   Once enabled, close your browser before resuming your work.

3. Page Scaling Results in Smaller Font Size
   Page scaling is an option that appears in the dialog box after selecting Print in an Adobe document. The message that appears in red, "When printing from Adobe Reader, users must confirm that Page Scaling is set to none in the print dialog box. If page scaling is set to any other setting, requests will not print on the page correctly" displays for all users. It is not an error message unique to your library.

   After opening requests to print, this dialog box opens and displays several options. Page Scaling is one of these options. Users must be sure to adjust their page scaling to NONE in the dialog box before printing.

   

Please also be sure to set OCLC as an Allowed Site in your browser settings.

If you have continued issues, please contact Beth Levrault at BCR (blevraul@bcr.org) or OCLC Customer Support at support@oclc.org or (800) 848-5800.