The member support specialist will provide telephone and e-mail support, including troubleshooting product problems, outlining for members the products and services offered by BCR and guiding members through the ordering processes. This individual will maintain a relationship with selected BCR vendor partners and act as a liaison between members and vendors. Other responsibilities include developing and documenting procedures for specific products and providing support for staff who are in the field. The member support specialist will also provide and edit content for the Web site and select and edit technical articles for BCR publications.

For more information about this position, see the recruiting ad on BCR's Web site.