February 01, 2008
New E-mail Feature in WorldCat Services Administrative Module
OCLC has enabled settings in the WorldCat Services Administrative Module so that comments submitted by your patrons can be sent directly to your library, just by adding an e-mail address. Comments submitted by your patrons while using FirstSearch will no longer have to go through OCLC Customer Support.
As part of an enhancement last July, OCLC enabled settings in the Administrative Module to allow this function. Currently, however, if a patron enters comments in FirstSearch, that text is sent directly to OCLC Customer Support. When Customer Support receives the comments, they most often direct the patron to their library. Now, by adding an e-mail address in the WorldCat Services Administrative Module (known to some as the FirstSearch Administrative Module), the patron comments are sent to the library instead.
How to set up this feature:
- In the Administrative Module Authentication/Access>General screen, go to the Comments field located at the bottom of the page.
- Enter the e-mail address of the library staff member designated to receive all FirstSearch patron comments. Only comments that are self-identified as "I am a library patron" will be sent to this email address.
- Click the Save Changes button.
- When a patron submits comments in FirstSearch and selects the "I am a library patron" radio button, that information is sent to the email address provided.
