Note: For OCLC ILLiad users, this change will happen at a later date following the release of a new ILLiad Web service. See ILLiad Impact below.

Process
Beginning in 2008, OCLC started working with an ad hoc group of libraries to revamp the 'Reasons for No' as they appear in WorldCat Resource Sharing and OCLC ILLiad. This advisory group consisted of volunteers from the OCLC ILL Users Group at ALA Midwinter, members of SHARES, library staff who participated in discussions on ILL-L and regional service providers and any libraries they contacted.

OCLC presented a list of current 'Reasons for No,' asked for user opinions on the usefulness of the reasons and solicited suggestions for new reasons. OCLC also asked for opinions on how 'Not Found as Cited' should be handled systematically. This process was reiterated four times until a resolution was reached where each proposed change had a majority.

Complete List of 'Reasons for No'
Below is the list of 'Reasons for No' that now will appear in WorldCat Resource Sharing. They are in the order in which they will appear in the drop-down list. This order corresponds to how often they are used by WorldCat Resource Sharing and ILLiad users.

1. In Use/On Loan
2. Non Circulating
3. Not on Shelf/Missing
4. Not Owned
5. Lacking Volume/Issue
6. Branch Policy Problem
7. On Order
8. Cost Exceeds Limit
9. Technical Processing
10. Preferred Delivery Time Not Possible
11. Poor Condition
12. At Bindery
13. Volume Issue Not Yet Available
14. Not Licensed to Fill
15. Required delivery services not supported
16. Prepayment Required
17. Other

Retired 'Reasons for No'
The following 'Reasons for No' will no longer be used:

1. Unspecified
2. Charges
3. Locations not found
4. On reserve (now use: In use/on loan)
5. On hold (now use: In use/on loan)
6. Not found as cited (moved to system-supplied conditional response)
7. Lacks copyright compliance (moved to system-supplied conditional response)

Changes for Conditional Responses
In the current environment, all conditional responses are supplied by users via the Administrative Module and Constant Data. Beginning in July, the WorldCat Resource Sharing system will supply four conditional responses for users:

1. Not found as cited (will no longer be a 'Reasons for No') — Used when the Lender
    cannot find a requested item based on borrower-supplied citation information.
2. Duplicate request? (new) — Used when the lender receives two requests for the
    same item around the same time. The lender can confirm that the borrower truly
    wants two copies of the same item.
3. Borrower concerns/please contact lender (new) — Used when a lender is not
    comfortable lending an item to a particular borrower until they have a conversation. This
    may be due to overdue materials, materials with IFM attached that have not been
    received, etc.
4. Lacks copyright compliance (will no longer be a 'Reasons for No') — Used when
    the borrower has not noted CCG- or CCL-compliance, and the lender wants this
    information to be supplied before agreeing to supply the item.

ILLiad Impact
OCLC is making these changes first to WorldCat Resource Sharing. At the same time as the changes are implemented in WorldCat Resource Sharing, OCLC will be updating the Atlas Systems web service to include the new 'Reasons for No' in ILLiad. Until that development work is completed and users have upgraded to the new release of ILLiad that incorporates the web service, users of ILLiad will not have access to these new 'Reasons for No,' and users of WCRS may receive some of the older 'Reasons for No'.

ISO ILL Impact
Users of ISO ILL will continue to receive ISO-sanctioned 'Reasons for No.' New OCLC 'Reasons for No' will be mapped to "Other" if there is no logical ISO reason provided.

Other Partners
OCLC is also updating the web services used by other partners that use WorldCat Resource Sharing and will be making this updated web service available shortly for OCLC partners to test and implement. As with ILLiad, there will be some lag time while partner organizations implement the new web service, and users upgrade their software.