June 16, 2009
Upcoming Changes to OCLC Product Support
As BCR and OCLC continue to work in partnership, we would like to inform you about some important changes in regard to how your library will access support for OCLC products and services. Beginning July 1, 2009, OCLC members should contact OCLC Customer Support for all questions related to support for OCLC products and services. In order to contact OCLC Customer Support, members should call 1.800.848.5800 or email support@oclc.org.
OCLC Customer Support is available 14 hours a day, Monday-Friday (6 a.m.-8 p.m. CT; 5 a.m.-7 p.m. MT; 4 a.m.-6 p.m. PT) to respond to inquiries and assist in troubleshooting. OCLC support staff are available to provide answers and information to help your library get the most out of your OCLC products and services. In addition to product-specific specialists, OCLC Customer Support also has a consultative group to assist with more complex issues.
BCR will continue to offer billing and ordering assistance to your library for OCLC products and services, in addition to all of the other valuable services that BCR provides. BCR will also assist OCLC in keeping member libraries informed by communicating updates, enhancements, new product offerings, research, membership reports and other important information on OCLC member benefits.
In order to contact OCLC Customer Support, members should call 1.800.848.5800 or email support@oclc.org. If you have any questions or comments about this change, please feel free to contact BCR at 800.397.1552 or support@bcr.org.
