Speaker's Presentations

David W. Lewis, Dean of the University Library, Indiana University Purdue University Indianapolis
Reference in the Age of Wikipedia, Or Not…

Marie L. Radford, Ph.D. Rutgers University
Lynn Silipigni Connaway, Ph.D., Senior Research Scientist, OCLC, Inc., OH
Getting Better All the Time
Getting Better All the Time Handout

Andrea Wright, Thomas Cooper Library, University of South Carolina
Feili Tu (did not attend), Ph.D., SLIS,  University of South Carolina, SC
Expanding Service and Enhancing Learning

Samuel R. Stormont, Abington Library, Penn State University, PA
Come Together

Donald Boozer, KnowItNow Coordinator, Cleveland Public Library
Megan S. Mitchell, Oberlin College Library, OH
Ohio's Academic & Public Library VR Partnership

Danielle Theiss-White, Laura Bonella, Jason Coleman, and Erin Fritch, of Kansas State University, KS
r u there?
r u there? Handout

Mary Pinard, Sacramento County Public Law Library
Ralph Stahlberg, Los Angeles Law Library, CA
California AskNow Law Librarian Service

Panelists:
Beth Cackowski, Project Coordinator, QandANJ, NJ
Laura Osterhout, Western New York Library Resources Council, NY
Vince Mariner, Statewide CoordinatorAsk Here PA, PA
Julie Strange, Operations Supervisor, Maryland AskUsNow! MD
Ready, Set, Go presentation

Julie Ventura and Kathy Sanchez, Orange County Library System, FL
One OLIVE or Two
One OLIVE or Two Handout
One OLIVE or Two Video

Susan P. Lieberthal, Stony Brook University Libraries, NY
Reference Librarians Sharing Space PowerPoint

Laurie Van Court, Douglas County Libraries, Castle Rock, CO
Virtual Services Librarian Job Description
Virtual Services Librarian Duties
Virtual Services Librarian Pluses and Minuses

Panelists:
Christopher Bloechl (did not attend), Gelman Library, The George Washington University, Washington DC
David Bietila, Gelman Library, The George Washington University, Washington DC
Elizabeth Edwards, Gelman Library, The George Washington University, Washington DC
Okay, This is Just Too Weird

Susan Gardner and Shahla Bahavar, University of Southern
Three to Get Ready
Three to Get Ready handout

George Bergstrom, Management & Economics Library, Purdue University Libraries, IN
Organizational Shift

Hannah , Ph.D. Student, Rutgers University, SCILS, NJ
"Traditional" vs. "Hipster" Librarians
Traditional vs Hipster Talk

Elizabeth B. Fitzpatrick, W.E.B. DuBois Library, University of Massachusetts Amherst
Expert Staffing
Expert Staffing the Best Staffing Model Presentation

Panelists:
Bernadine Goldman, Los Alamos County Library System, NM
Lizzie Eastwood, Los Alamos County Library System, NM
You Bought It, Now Sell It! Creating a Reference Renaissance in the Public Library by Merchandising Collections and Services

Karen Long, Farmington Public Library, NM
You Bought It, Now Sell It! Merchandising Reference Services

Yusuke Ishimura, Ph.D. Student and Megan Fitzgibbons, Humanities and Social Sciences Library,  McGill University, Canada
Reference as Teaching

Mary Kickham-Samy, Ph.D. Student, Old Dominion University, Norfolk VA
Librarian, Macomb Community College, MI
Balance of Power
Balance of Power Bibliography

Amy VanScoy Amy VanScoy, Ph.D. Student, University of North Carolina at Chapel Hill
Librarian, North Carolina State University Libraries, NC
Reference Librarians' Personal Theories of Practice

Judy Druse, Mabee Library, Washburn University, Topeka, KS
Improving Reference Services through Assessment

Pat Wagner, Pattern Research, Denver, CO
Shared Expert-Based Reference Services

Dale Vidmar, Southern Oregon University Hannon Library, OR
Intentional Reference
Collaborative Peer Conversations
Role of the Facilitator

Sarah Lawton, Wilkinson Public Library, Telluride, CO
The Sneaky Reference Librarian

Diana D. Shonrock, Iowa State University
Everyone is One
(Everyone is One) ALA/APA National Library Support Staff Handout
More on Library Support Staff competencies please click here or contact Diana Shonrock
(Everyone is One) Reference Competencies Handout
(Everyone is One) Reception Desk Competencies Handout
(Everyone is One) Reference and Information Services Competencies Handout
Everyone is One Responses to the Exercise

Maryelizabeth Gano, Melissa Harter and Erin McCaffrey, Tutor.com
Quality Control

Virginia Cole, Olin Library, Cornell University, NY
News from the Front

Bill Pardue, Arlington Heights Memorial Library, IL
Predatory Reference

Panelists:
Josh Boyer, North Carolina State University, NC
Jean Ferguson, Duke University, NC
Eric Sessoms, Nub Games, Inc.
Pam Sessoms, University of North Carolina at Chapel Hill, NC
Amy VanScoy, Ph.D. Student, University of North Carolina at Chapel Hill, Librarian North Carolina State University, NC
Link to Libraryh3lp

Plenary Panel: Theory Meets Practice Panelists:
R. David Lankes, Ph.D., Syracuse University
Jamie LaRue, Douglas County Libraries
Marie L. Radford, Ph.D., Rutgers University School of Communication, Information, and Library Studies
Carla J. Stoffle, Dean of Libraries and Center for Photography, University of Arizona 
Plenary Panel Podcast

Lorrie Evans, Nina McHale, Karen Sobel, all of the Auraria Library, University of Colorado, Denver
Apples & Oranges

Joseph Murphy, Kline Science Library, Yale University, CT
Text Message in a Bottle

Mary Frances McLaughlin and Susan Ware, Penn State University
Link to A Comprehensive Assessment of Chat Reference Service Users
This may take a few minutes to load. The presentation will start as soon as it’s done loading.

Susan Beatty, and Helen Clarke, University Library, University of Calgary, Canada
Neo-Reference

Kay Cassell, Ph.D., Rutgers University, SCILS, NJ
Meeting User’s Needs

Bruce Brigell, Skokie Public Library, Skokie, IL
The Medium is Not the Message

Todd Quinn, Northern State University, Aberdeen, SD
Wikis, Blogs and Add-ons

Lance J. Heidig, Uris Library, Cornell University, NY
Becoming Ambient

Christine Clifford, Hennepin County Library System, Minnetonka, MN
Reference and Information Services for Library Customers You May Never Meet
Reference and Information Services for Library Customers You May Never Meet Notes

Dana Abbey, Rhonda Altonen, Paul Blomquist (did not attend), Tina Drew (did not attend), Lilian Hoffecker, Ph.D. (did not attend), Lisa Traditi (did not attend), Beth Tweed (did not attend), University of Colorado Denver — Anschutz Medical Campus, Health Sciences Library, CO
Innovations in Perspective

Kathleen Keating and Paulita Aguilar (did not attend), Zimmerman Library, University of New Mexico
Sue Awe (did not attend), Parish Memorial Library, University of New Mexico
Click It, No More Tic It

Mary R. Strow, Indiana University, IN
Reference Portal

Candice Benjes-Small, Erin Ackerman (did not attend), Radford University, VA
Luke Vilelle, Hollins University, VA
Beyond Tick Marks

Beth Cackowski, Project Coordinator, QandANJ.org
Now Your Library is Open Late Night, Too! Marketing a Virtual Reference Service on MTV

Amelia Brunskill, Dickinson College, PA
The Desk is Gone

Justine Shaffner, BCR, CO
Find Your Market
Find Your Market talk

Panelists:
DanielleTheiss-White, Kansas State Libraries, Kansas State University, KS
Laura Bonella, Kansas State Libraries, Kansas State University, KS
Jason Coleman, Kansas State Libraries, Kansas State University, KS
Erin Fritch Kansas State Libraries, Kansas State University, KS
Beyond the Hash(mark)
Beyond the Hash(mark) Handout

Glynn Harmon, Ph.D., and Lynn Westbrook (did not attend), Ph.D., University of Texas at Austin, School of Information, TX
Unconscious Cognition
Unconscious Cognition Abstract

Jenna Hartel, Ph.D., Colorado Springs, CO
Serious Leisure Perspective handout
For the Serious Leisure PowerPoint, please contact jennahartel@hotmail.com directly.
The Serious Leisure Perspective website
For more information on Serious Leisure, please see Jenna Hartel’s website.

Pamela N. Martin, Merrill-Cazier Library, Utah State University, UT
Theoretical Foundations for Re-envisioning Reference

Kathleen Keating, Paulita Aguilar (did not attend), University of New Mexico, NM
Being in Their Space...

Stephanie Alexander, Jennifer Gerke, Kathryn Lage (did not attend), University of Colorado at Boulder, CO
UFOs, Arabic Language and Culture, and Nanotechnology

Lisa Ancelet and Lorin Fisher, Albert B. Alkek Library, Texas State University at San Marcos, TX
Innovation from the Inside Out

Louise Klusek and Christopher Tuthill, William and Anita Newman Library, Baruch College, City University of New York, NY
Training through Co-Mentoring

Panelists:
Erin McCaffrey, Regis University Library, Denver, CO
Joanne Helouvry, Notre Dame Library, Loyola, Baltimore, MD
Locke Morrissey, Gleeson Library, University of San Francisco, CA
Kristen Shuyler, Lemieux Library, Seattle University, WA
AJCU: A Consortium of Jesuit Colleges and Universities Providing Virtual Reference

Wayne Bivens-Tatum, Princeton University Library, NJ
Enhancing Service

Panelists:
Jennifer Gerke, University of Colorado at Boulder, CO
Debra S. Van Tassell, University of Colorado at Boulder, CO
Beyond Library Walls