Schedule

Detailed Schedule List of Exhibitors

	Sunday, August 3, 2008
4:30 - 7:00 pm	Opening Reception

Day 1	Monday, August 4, 2008
8:00 – 9:00am	Registration and Breakfast - in the exhibits area
9:00 – 9:15am	Welcome – Eugene Hainer, Executive Director, Colorado State Library, CDE
9:15 – 10:00am	Keynote Address: Reference in the Age of Wikipedia, Or Not... David W. Lewis, Dean of the University Library, Indiana University Purdue University Indianapolis This presentation will consider the role reference service has traditionally played in libraries and review it in light of the technological and social transformations brought on by Google, Wikipedia, and answer services such as ChaCha. These technologies have provided librarians with more powerful tools, but they may also make us obsolete.
10:00 – 10:30am	Morning Break - refreshments in the exhibit area
10:30am – Noon	Track A Virtual Reference	Track B Innovative Service Models	Track C Managing Reference Services	Track D Approaches, Values, & Philosophy of Reference Services	Track E Wild Card	Track F Vendor Products
Session 1 (Papers, Panels, Workshops, etc.)	Innovating, Expanding, & Enhancing VR (Competitive Papers) Chair: Marie L. Radford, Ph.D., Rutgers University, SCILS	Innovative Approaches: Shaking, Sharing, & Spanning Chair: Eric Zino, PALINET	Staff Training in the 21st Century (Panel) Chair: Michael Whitchurch, Harold B. Lee Library, Brigham Young University, UT	Understanding Our Users - Psychological Dimensions(Competitive Papers) Chair: Mary Krautter, University of North Carolina at Greensboro	Education for Future Reference: A Points-of View Panel Chair: Mary Cavanagh, Ph.D. Candidate, University of Toronto, Canada	Plunkett Paratext Compendium
Noon – 1:00 pm	Lunch and Exhibits
1:00 – 2:30 pm	Track A Virtual Reference	Track B Innovative Service Models	Track C Managing Reference Services	Track D Approaches, Values, & Philosophy of Reference Services	Track E Wild Card	Track F Vendor Products
Session 2 (Papers, Panels, Workshops, etc.)	VR Varieties: Specialized, Blended, & Academic Chair: Vince Mariner, Ask Here PA	“Okay, This is Just Too Weird:” Identifying Outreach Opportunities in Facebook (Panel) Chair: Elizabeth Edwards, Gelman Library, The George Washington University, Washington, DC	Hot Topics in Staffing for the 21st Century(Workshops) Chair: Bill Pardue, Arlington Heights Memorial Library	Innovative Assessment Chair: Ann Thornton, New York Public Library	Everyone is One: Customer Service or Retail Reference?	HW Wilson Tutor
2:30 – 3:00 pm	Afternoon Break - refreshments in the exhibit area
3:00 – 4:30 pm	Track A Virtual Reference	Track B Innovative Service Models	Track C Managing Reference Services	Track D Approaches, Values, & Philosophy of Reference Services	Track E Wild Card	Track F Vendor Products
Session 3 (Papers, Panels, Workshops, etc.)	Ready, Set, Go! 90 Minutes to a Collaborative Virtual Reference Service (Panel) Chair: Joe Thompson, Project Coordinator, Maryland AskUsNow! MD	Organizing People & Software Options for Maximum Service(Workshops) Chair: Wayne Bivens-Tatum, Princeton University Library, NJ	You Bought it, now Sell It! Creating a Reference Renaissance in the Public Library by Merchandising Collections and Services (Panel)	Initiatives for Innovative Service Chair: Lynn Silipigni Connaway, Ph.D., OCLC	MLIS Student Perspectives on Virtual Reference: Pre & Post AskColorado Experiences – With Advice for Libraries! Chair: Kris Johnson, AskColorado Coordinator, Denver, CO	OCLC Ovid Greenwood Press
Dinner on Your Own

Day 2	Tuesday, August 5, 2008
8:00 – 8:45am	Breakfast - served in exhibits area
8:45 – 10:15 am	Track A Virtual Reference	Track B Innovative Service Models	Track C Managing Reference Services	Track D Approaches, Values, & Philosophy of Reference Services	Track E Wild Card	Track F Vendor Products
Session 4 (Papers, Panels, Workshops, etc.)	Opportunistic Reference Chair: Nancy Huling, University of Washington	Sculpting Services: Models for Creative Change Chair: Julie Strange, Maryland AskUsNow!	Counting on Reference: Click It, Tick It, Track It Chair: M. Kathleen Kern, University of Illinois, Urbana-Champaign	Theoretical Perspectives of Reference Chair: Amy Van Scoy, North Carolina State University	AJCU: A Consortium of Jesuit Colleges and Universities Providing Virtual Reference (Panel) Chair: Erin McCaffrey, Regis University Library, Denver, CO	Encyclopedia Britannica Gale Serials Solutions
10:15 – 10:30am	Morning Break - refreshments in the exhibit area
10:30am – Noon	Track A Virtual Reference	Track B Innovative Service Models	Track C Managing Reference Services	Track D Approaches, Values, & Philosophy of Reference Services	Track E Wild Card	Track F Vendor Products
Session 5 (Papers, Panels, Workshops, etc.)	Library H3lp: Building a next-generation VR System (Panel) Chair: Pam Sessoms, University of North Carolina at Chapel Hill, NC	Loving Library 2.0(2.0 Apps Workshops) Chair: Joseph Thompson, Maryland AskUsNow!	Now You’ve Built It, Will they Come? Marketing Reference Chair: Kay Cassell, Rutgers University	Outreach, E-Learning, Resource Guides Chair: Nancy Huling, University of Washington	Enhancing Service with Search Engines & Screenshots Chair: Wayne Bivens-Tatum, Princeton University Library, NJ	Credo Reference CQ Press Standard & Poor's
Noon – 1:30 pm	Lunch and Exhibits
1:30 – 3:00 pm	Plenary Session Panel Theory Meets Practice: Educators and Directors Talk Moderator: Gillian Harrison R. David Lankes, Ph.D., Syracuse University Jamie LaRue, Douglas County Libraries Marie L. Radford, Ph.D., Rutgers University School of Communication, Information, and Library Studies Carla J. Stoffle, Dean of Libraries and Center for Photography, University of Arizona
3:00 - 3:15 pm	Afternoon Break - refreshments in the exhibit area
3:15 - 4:45 pm	Track A Virtual Reference	Track B Innovative Service Models	Track C Managing Reference Services	Track D Approaches, Values, & Philosophy of Reference Services	Track E Wild Card	Track F Vendor Products
Session 6 (Papers, Panels, Workshops, etc.)	Connecting to Users with Chat & Texting Chair: Sam Stormont, Penn State University	Reworking, Reinventing, & Road Tripping Chair: Kris Johnson, Colorado State Library	Beyond the Hash(mark): Tally Sheets are So 2005 (Panel) Chair: Danielle Theiss-White, Kansas State Libraries, Kansas State University, KS	Share the Wealth: Training & Mentoring Staff Chair: Eric Zino, PALINET	Beyond Library Walls: Government Information Librarians in an Electronic Age (Panel)	SRDS Altarama Brainfuse
4:50 - 5:00 pm	Concluding Remarks - Marie L. Radford & Dave Lankes