Digital Engineering Library (DEL)
From McGraw-Hill
Product Information
Description
Visit the McGraw-Hill website for a detailed description of Digital Engineering Library (DEL).
Free Trial
Complete the Trial Request Form in order to request a free trial of this product.
Demo/Guided Tour
An online demo or guided tour of this product is available by visiting the McGraw-Hill website at Digital Engineering Library (DEL) demo. If you are interested in a hosted or more in-depth demo of this product, please check the Training Schedule for a Products & Services Showcase on this product or contact BCR to arrange a demo with the vendor partner.
Subscription Information
Subscription Period - Rolling
Subscriptions period is for one year and may be started at any time. Subscriptions will typically start on the first (1st) or the fifteenth (15th) of the next month, depending on the vendor partner, the date the order was received by BCR and the time to process your order.
Renewals
Approximately three (3) months before your subscription is due to expire you will receive a renewal notice
from BCR with instructions on how to renew your subscription. Renewal announcements are also posted
in BCReview.
Cancellations
For a full refund on a new subscription, the subscription must be canceled within thirty (30) days of the subscription start date. Otherwise, subscriptions may not be canceled at any time other than during the renewal process.
License Agreement
For new orders, you must complete, sign and send a License Agreement. If you are a renewing subscriber for this product, there is no need to complete a new license agreement.
Payment
Payment/Invoice
Do not send payment with your order. You will be invoiced in the first two weeks of the month following the start of your subscription.
Purchase Orders (POs)
BCR does not require Purchase Orders. If your organization requires you to issue a Purchase Order, please make the PO to BCR, not the vendor partner. If you mail or fax a Purchase Order to BCR, please include information on the PO that BCR can use to match it to your Web order (e.g. school and district name, common and legal name of the library or university) and mark the PO "Confirmation Copy."
Credit Cards
BCR accepts credit cards. In order to make a payment with a credit card, select "Credit Card" in the payment section and complete the required information.
If you are filing for tax exemption, you must submit a Tax Exempt Certificate, Direct Pay Certificate or Letter Stating Exempt Status.
Pricing and Quotes
Pricing for this product is done by custom quote. Complete the Quote Request Form.
Order/Renewal Form
Complete the Order/Renewal Form to order or renew this product.
Support Information
Authentication
IP Access
Access to this resource is controlled by IP number filtering. This type of authentication allows a user from any computer within the identified IP range (in your library, school, on your campus, in your organization) to access the database simply by going to the appropriate URL.
If you would like to learn more about IP numbers, read the IP Address FAQ.
Report IP filtered access problems or changes to:
Phone: 888.307.5984
Email: OnlineCustomer_Service@mcgraw-hill.com
Access
In order to access this product, you will need to direct your users to the following URL: http://www.digitalengineeringlibrary.com/.
You may place links to this URL on your library’s website, in bibliographic instruction materials, in learning management systems, etc. Access is limited to authenticated users.
Usage Statistics
Usage statistics are available online.
Website: http://www.digitalengineeringlibrary.com/. After logging in, select “Librarian Center” from the blue menu bar.
Login: Username is your institution's username and password is “digital” (no quotes, all lower case, login is case sensitive). Then select “Usage Data.”
Technical & Customer Support
Technical Support
Website: http://s3.parature.com/ics/support/default.asp?deptID=4334
Email: mhprofessional_support@hudsonsoft.com
Fax:
(US) 617.783.4375
Hours: M-F, 7am-1am; Sat-Sun 8am-8pm EST
