RefWorks
From ProQuest
Product Information
Description
Visit the ProQuest website for a detailed description of RefWorks.
Free Trial
If you are interested in a free trial of this product, contact BCR.
Demo/Guided Tour
If you are interested in a hosted or in-depth demo of this product, please check the Training Schedule for a Products & Services Showcase on this product or contact BCR to arrange a demo with the vendor partner.
Subscription Information
Subscription Period – Annual (September-August)
Subscription period is from September 1 – August 31. Libraries may join the subscription at any time during the year; midyear subscriptions will be rounded up to the next whole month and whole dollar. Minimums and administrative fees are not waived or prorated for midyear subscribers.
Renewals
Approximately three (3) months before your subscription is due to expire you will receive a renewal notice
from BCR with instructions on how to renew your subscription. Renewal announcements are also posted
in BCReview.
Cancellations
Subscriptions may not be cancelled at any time other than during the renewal process.
License Agreement
For new orders, you must complete, sign and send a License Agreement. If you are a renewing subscriber for this product, there is no need to complete a new license agreement.
Payment
Payment/Invoice
Do not send payment with your order. You will be invoiced in the first two weeks of the month following the start of your subscription.
Purchase Orders (POs)
BCR does not require Purchase Orders. If your organization requires you to issue a Purchase Order, please make the PO to BCR, not the vendor partner. If you mail or fax a Purchase Order to BCR, please include information on the PO that BCR can use to match it to your Web order (e.g. school and district name, common and legal name of the library or university) and mark the PO "Confirmation Copy."
Credit Cards
BCR accepts credit cards. In order to make a payment with a credit card, select "Credit Card" in the payment section and complete the required information.
Pricing and Quotes
Pricing for this product is done by custom quote. Complete the Quote Request Form.
Order/Renewal Form
Complete the Order/Renewal Form to order or renew this product.
Support Information
Authentication
IP Access
Access to this resource is controlled by IP number filtering. This type of authentication allows a user from any computer within the identified IP range (in your library, school, on your campus, in your organization) to access the database simply by going to the appropriate URL.
If you would like to learn more about IP numbers, read the IP Address FAQ.
Remote Access
Remote access is available if the library has a secure proxy server.
Technical & Customer Support
Technical Support
Email: http://proquest.com/techsupport/tech-contact.shtml
Phone: 800.889.3358
Fax: (US) 734.662.4555
Hours: M-Sun 8am-Midnight EST; Search Assistance M-F 8am-5pm EST
Customer Support
Email: customer_service@il.proquest.com
Phone: 800.521.0600 ext 2971 or 734.761.4700 ext 2513
Fax: (US) 877.337.7015
Hours: M-F 8am-6pm EST
